Refund and Returns Policy

At Kristo Hygiene LLP, we take quality and customer satisfaction seriously. Due to the nature of hygiene products, returns are limited to valid cases.

Eligibility for Returns or Replacements

We accept return or replacement requests only if:

The product is damaged during transit
The product is defective or leaking
You received an incorrect product or quantity

Note: Returns are not accepted for reasons such as change of mind or personal preference, as our products are non-returnable once opened.

Conditions for Return/Replacement

To qualify:

Notify us within 7 days of receiving your order
Products must be unused, unopened, and in original packaging
Provide clear photo or video evidence

How to Request a Return or Replacement

To start a return:
1.Email us at info@wetwisk.com or call +91 76965 76967
2.Share:
a. Order number or invoice
b. Issue description
c. Photo/video proof
3.Our support team will respond within 2–3 business days

Non-Returnable Items

We do not accept returns for:

Opened or used wipes
Items not in original packaging
Unauthorized or late return requests

Shipping for Returns

If approved and our fault: We cover the return or replacement shipping.
If not approved: The customer bears the shipping costs.

Refunds (if applicable)

In select cases (e.g. out-of-stock items), a refund will be issued to your original payment method or as store credit
Refunds are only issued after return inspection, if applicable